Terms + Conditions

Definitions

In these conditions the following terms shall have the following meaning ‘the Company’ means Mosu. ‘The customer’ means the customer of the company. ‘Contract’ means any contract for the sale of goods by the company to the customer.

Payment + VAT

Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.

All prices for items delivered within the UK include VAT where applicable. The VAT charged will be at the UK VAT rate.

Mosu accepts most major debit/credit cards, Google Pay and Apple Pay.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns Policy

If you change your mind about your purchase, please return the unused good to us with the original receipt within 14 days and we will offer you an exchange or credit note.

This does not affect your legal rights, including your right to claim a refund where goods are faulty.

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your within 28 days of receiving your order, as long as the items are in their original condition. We offer a refund in line with our returns policy. If you wish to exchange, we ask that you return your original item for a refund and place a new order. All refunds, exclude any original shipping costs. Notice of contract cancellation under the Distance Selling Regulations must be given by email to hello@mosu.hair.

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 10 days of us receiving your return parcel and exclude all shipping costs unless an error has been made by us. For full details of our returns procedures please see the returns section of our website.

Claims

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

Liability

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.