Enjoy free delivery on orders over £40
Shipping costs + delivery times
We offer free shipping on orders over £40. For baskets below £40, our shipping costs are £4.95 for products to UK addresses (Royal Mail Tracked 48 Service). Shipping times are estimated as 2-3 days.
We do not currently ship products internationally.
Returns
We are happy to offer a refund on any unsuitable items provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back us, please ensure that the products have not been used or damaged and fit for resale, in their original packaging.
Once the returned items have been received your refund will be processed.
Please contact hello@mosu.hair to inform us of your wish to return the products first.
How to return your item(s)
You will be required to post the items to the following address:
Mosu Hair Space
Arch 54 Farrier Street
Worcester
WR1 3BH
Refunds are credited to the original form of payment.
If you haven’t received your order
If you believe your order has been lost please email us quoting your order number from your order confirmation email.
Privacy
We respect your right to privacy. Therefore, we will not sell or share your name or personal information.
Contact us
You can email us at hello@mosu.hair and we will reply as soon as possible and within 24 working hours.
Frequently Asked Questions
We will send you a ‘dispatch confirmation’ email as soon as your parcel has been collected.
Please email hello@mosu.hair as soon as possible if you wish to cancel your order. If the item has been dispatched, we will be unable to cancel the order.
You will be required to pay for your returns back to us. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, tracked means to return your order and retain proof of sending, in case of a dispute.
We insure all parcels up to the point of despatch, during the time they are in transit until they are delivered to you, the goods are with Royal Mail and insured with them. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to us.
We are unable to change the delivery address of your parcel once they are despatched.
Yes, you can select a separate delivery address from your billing address at the checkout.
Royal Mail will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you.
Unfortunately we are unable to deliver to PO Boxes.
Your order number can be found in the subject line of both your ‘Order Confirmation’ and ‘Shipping Confirmation’ emails. If you have created an account with us, you can view your full order history in your account area.
We aim to process all returns within 3-5 working days of receiving them. We will send you a ‘Refund Notification’ email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.