Shipping + Returns

Shipping costs + delivery times

Current shipping costs are £4.95 for products to UK addresses (Royal Mail Tracked 48 Service). Shipping times are estimated as 2-3 days.

We do not currently ship products internationally.

Returns

If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt of goods, provided they are in their original, unopened and unused condition.

Returns process

Your goods must be unused and complete with a copy of the original dispatch note. Used goods cannot be exchanged or refunded under any circumstances unless they are safely returned to us and then deemed unopened, unused condition or faulty by us. You are responsible for the postage and packaging of your order, should you decide to return it.

We recommend you use registered post to return it to us. Please return your items to: Mosu, Arch 54 Farrier Street, Worcester, WR1 3BH. Refunds are credited to the original form of payment.

If you haven’t received your order

If you believe your order has been lost please email us quoting your order number from your order confirmation email.

Privacy

We respect your right to privacy. Therefore, we will not sell or share your name or personal information.

Contact us

You can email us at hello@mosu.hair and we will reply as soon as possible and within 24 working hours.