Privacy Policy

Mosu Limited (“Mosu”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, shop online, or book an appointment through our booking system.

Who We Are

Mosu Limited is the data controller for:

• The website and online shop at www.mosu.hair.
• The appointment booking system on our subdomain, powered by Zenoti (our data processor).

Information We Collect

• When booking an appointment: name, email, mobile number, date of birth, gender (optional), account credentials, appointment history, and payment details.
• When shopping online: name, email, phone number, billing/shipping address, payment details, and order history.
• Website usage: technical data such as browser type/version, device information, and cookie data. Our website hosting and third-party providers may also log IP addresses automatically for security and technical purposes, but we do not store IP addresses within enquiry form submissions.
• Marketing preferences: your choices for email and/or SMS (if you opt in).

How We Use Your Information

• Provide and manage your appointments.
• Send appointment reminders and confirmations by SMS and/or email for bookings (contractual purpose).
• Process and deliver online shop orders (no SMS is used for shop transactions).
• Provide customer support and respond to enquiries.
• Maintain internal records and improve our services and website.
• Send marketing communications only where you have given explicit consent.
• Comply with legal and regulatory requirements.

Note: We do not send SMS notifications for online shop orders. SMS is used solely for appointment reminders (and marketing only if you have opted in).

Lawful Bases for Processing

• Contract: to provide the appointment and online shop services you request.
• Consent: where you opt in to receive marketing emails or SMS.
• Legitimate interests: to respond to enquiries, secure our systems, and improve services.
• Legal obligation: to comply with laws (e.g., tax and accounting).

Marketing Communications

We will only send you marketing emails or SMS if you have actively opted in. You can withdraw consent at any time by clicking “unsubscribe” in any email, replying STOP to SMS, or contacting support@mosu.hair.

Sharing Your Information

We do not sell your data. We may share it with:

• Zenoti (booking system) to manage appointments and reminders.
• Payment processors to handle payments securely.
• Service providers (e.g., hosting, analytics, email/SMS platforms) acting on our instructions.
• Regulators, law enforcement, or legal advisers where required by law.

All providers are contractually required to handle your data securely and in compliance with UK data protection law.

International Transfers

Where our service providers transfer data outside the UK/EEA (for example, hosting or booking providers), we ensure appropriate safeguards are in place, such as the UK Addendum to the Standard Contractual Clauses or adequacy decisions.

Data Retention

• Appointment & account data: for as long as you are an active client and up to 6 years thereafter for legal/accounting purposes.
• Online shop orders: up to 6 years (legal/accounting).
• Marketing contact data: until you unsubscribe or withdraw consent.
• Enquiry data: up to 12 months.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion where there is no legal reason to keep it.
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent at any time (this does not affect processing prior to withdrawal).
• Complain to the ICO at ico.org.uk.

Cookies

Our website uses cookies to improve user experience and analyse traffic. You can control cookies via your browser settings. For more information, please see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data. Transmission of information over the internet is not completely secure; any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies when visiting those sites.

Contact Us

For questions or to exercise your rights, contact us at:

Email: hello@mosu.hair
Address: Mosu Limited, Arch 54 Farrier Street, Worcester WR1 3BH